Privacy Policy

Privacy Policy

Introduction

Welcome to https://it-support-wilmington-de.storysurge.net (referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy explains our practices regarding the collection, usage, and disclosure of information from our users, in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CPPA) and the California Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountabilty Directive for Personal Data (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our website, including but not limited to:

However, please be aware that this policy does not extend to third-party websites or services linked from our platform. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the ways in which your data is processed when:

  • You access and use our applications and online services as an authorized user.
  • You visit or interact with our websites, including by filling out forms or making purchases.
  • You subscribe to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which can include:

  • Account Information: Details related to your user account, including usernames, email addresses, and passwords.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account details and financial records (if shared for direct deposit or other financial services).
  • Purchase Information: Items purchased, purchase frequency, and order history.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  • Location Data: GPS coordinates and information about the geographical locations of users (with consent).
  • Feedback: Comments, reviews, and responses provided by you to enhance our services.
  • Social Media Information: Data from social media platforms when users choose to log in through these accounts.
  • Product Information: Details about products you view, search for, or purchase on our site.

We collect this data through multiple channels: user input forms, interactive features within our applications, automated tracking technologies (like cookies and device fingerprinting), and third-party service providers who assist us in data collection and processing.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored on your browser that serve various functions:

  • Strictly Necessary Cookies: These ensure basic functionalities of our website, such as allowing users to navigate through pages.
  • Preference Cookies: They remember user preferences, like language settings or display options.
  • Analytics Cookies: Used by our analytics tools to collect and process data about your interactions with our site, providing insights into how we can improve it.

Users have control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal requirements. When we no longer need to process your data for these purposes, we will delete or anonymize it in a secure manner. Our retention periods may vary depending on the type of data and the applicable laws in each jurisdiction.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encrypted Communication: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who assist us in processing data securely, adhering to strict privacy standards.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal information from children. If we learn that we have collected such data by mistake, we will take steps to delete it promptly.

Your Rights (Dependent on Jurisdiction)

The privacy laws in different regions provide certain rights to individuals regarding their personal data:

  • Access and Rectification: You may request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: In some jurisdictions, you have the right to request the deletion of your data, subject to legal exceptions.
  • Restriction: You can limit our processing of your data under certain circumstances, such as during a dispute.
  • Data Portability: Some regions allow you to receive your personal data in a structured, commonly used format.
  • Objection/Consent Withdrawal: You have the right to object to or withdraw consent for specific purposes of data processing.
  • Non-Discrimination: Laws may prevent discrimination against individuals who exercise their data privacy rights.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience. We will respond to valid requests in a timely manner, as required by applicable law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage you to review it periodically for any updates.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or if you have questions about your data, please contact us:

We value your trust in our commitment to privacy and data protection.